Refund policy

Thank you for shopping at Two Eighty Two. We value your satisfaction and are committed to providing a seamless and enjoyable online shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 7 days from the date you receive your order. To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.
  • All tags and packaging must be intact.
  • Proof of purchase (order confirmation email or receipt) must be provided.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, a refund will be processed to your original payment method.
Note: Original shipping charges are non-refundable.

Exchanges

If you wish to exchange an item for a different size or style, please contact us within 7 days of receiving your order. We’ll guide you through the exchange process, depending on stock availability.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Gift cards
  • Custom or personalized items
  • Discounted or clearance items
  • Accessories (such as intimate wear, if applicable)

Damaged or Defective Items

If your item arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery with clear photos. We will arrange for a replacement or issue a full refund, based on your preference and product availability.

Return Shipping

Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid return shipping label.

Processing Time

Refunds and exchanges will be processed within 5–7 business days after we receive and inspect your returned item. Refund timing may vary depending on your payment provider.

Contact Us

For any questions or concerns regarding your order or this policy, please reach out to us via:

🌐 www.twoeightyone.store
📧 info@twoeightyone.store

We’re here to make sure your experience with Two Eighty Two is smooth and satisfying.